Terms and Conditions for Helm Mount Barns
Terms and Conditions
1. TO MAKE A BOOKING. Please check our website or telephone myself on 07989 548055 to check your chosen property is available on the dates you require. We can then hold this provisionally for 3 days (unless it is a last minute booking then we sell on a first come first served basis) giving you time to complete the booking form and send in your cheque, alternatively you may pay by BACS ,cheque or Paypal or on the website with our secure server.
2. CONFIRMING YOUR BOOKING. A deposit of 20%is required to confirm your booking. If however you are booking within 8 weeks of your holiday, payment must be made in full when confirming your holiday. Please note your holiday is not confirmed until you have received written confirmation from Helm Mount Barns and we reserve the right to refuse any booking before we have issued the written holiday confirmation form. Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur. You must be over 18 years of age at the time of making your booking. As soon as you receive the written confirmation form, you must check it carefully. Any errors must be reported to us immediately.
3. HOLIDAY COST. The prices quoted are in £ sterling and for the number of days stated. Prices are subject to change at any time, however once we have confirmed your booking the price will not be altered. Please check the correct price either on the website or by telephoning 07989 548055 before confirming your holiday.
4. REQUEST TO CHANGE YOUR BOOKING. All amendments to your booking must in the first instance be advised by telephone: 07989 548055. If it is possible to make your change we will do so subject to an administration fee payable at the time of change of £36 per amendment. In certain cases it may not be possible to make changes to your booking and we will advise you of this when you call.
5. BALANCE PAYMENT. The balance of your holiday is due at least 8 weeks prior to holiday commencement. This can be paid by forwarding a cheque to our address at Helm Mount Farm, Barrows Green, Kendal, LA8 0AA, online or by telephoning your credit/debit card details to our office on 07989 548055. Non payment of the final balance when it comes due will constitute cancellation of the holiday and forfeit of the deposit.
6. CREDIT CARD PAYMENTS. To recover the credit card company charges levied on the company we levy a 2% surcharge and this will be added to any credit card payment. There is no charge for switch or debit card.
7. HOLIDAY COST. The prices quoted are in £ sterling for 7 nights accommodation (some are per night, see individual property details) from the changeover day as stated against the individual property. Included in the price is gas, electric, fuel (unless otherwise stated against the individual property details) and bed linen. Prices are subject to change at any time, once your holiday has been confirmed we will not change your holiday cost.
8. OUR PROPERTIES. Our properties are inspected by Cumbria Tourism, Visit Britain or Lakes Cottage Holidays, properties still awaiting their official grading have been graded by Lakes Cottage Holidays with the grade believed will be awarded by Visit Britain and could change on inspection.
9. ALTERATIONS TO THE BROCHURE. We endeavour to ensure the information contained in any brochure provided is correct. However the information may have changed by the time you book so you must ensure you check all details of your chosen property including prices when you book. The owners always try to maintain the very best facilities and services to our holidaymakers and changes may have occurred since brochure production. The owners cannot accept any responsibility for any inaccurate, incomplete or misleading information about the properties, their facilities and or services.
10. MARKETING AND ADVERTISING. All of our marketing and advertising campaigns are correct at time of publication. We endeavour to update all adverts including adverts with money off values but this can not always be updated straightaway. All advertising with a monetary value off are correct at time of publication.
11. SHORT BREAKS. We accept short breaks all year round and at short notice during the high season, please telephone 07989 548055 to discuss your requirement or check our website for availability ,however Christmas, New Year, Easter, and all the Half Terms are only available as a minimum of a week break.
12. OCCUPANCY. Your property group must not exceed the maximum number of people the property will sleep as detailed in the website description , this includes children, unless under 1 years old, in which case they will be classed as an infant and provided the property accepts infants as an additional person to its occupancy can exceed the maximum number by 1 infant only. If it does the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation.
13. EQUIPMENT BREAKDOWN. All of our properties are checked prior to your arrival to ensure everything is in working order, however just like at home, equipment can break down at any time. Please report any break downs immediately to us. We will endeavour to fix the problem as soon as we are aware however out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day. We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
14. WI-FI. We do offer Wi-Fi, this as a complimentary service to enhance your holiday. Unfortunately we are unable to offer compensation for lack of Wi-Fi service if this is complimentary and unavailable for reasons outside of our control during your stay. If we are aware of an ongoing issue with Wi-Fi we will endeavour to inform you prior to your stay but we will not be able to offer alternative accommodation due to the loss of this service unless the owner has cancelled their contract with the supplier.
15. INSPECTIONS/EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections/emergency repairs etc. In all cases we will endeavour to inform you prior to your arrival.
16. PETS. We accept well behaved dogs by prior arrangement.
17. TRAVEL COTS. We do have travel cots and High chairs available. Please order when booking. Please note unless otherwise stated the cots provided are travel cots and there is only 1 cot available per property. We do NOT provide linen for the cots.
18. TOWELS. We do provide towels.
19. SMOKING. All of our properties are non smoking properties. Guests are welcome to smoke outside
20. GARDEN. There is a place for guests to sit outside at each property.
21. LIMITED MOBILITY PROPERTIES. Our properties are on multiple levels which might make them unsuitable for disabled access. It is up to the hirer to decide if the property is suitable for their needs from the property description.
22. KEY COLLECTION. Your property is available from 4.00pm (please check your confirmation) on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. Keys can be collected prior to the stated time however your property will not be guaranteed to be ready prior to this. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 3 days before holiday commencement. Keys must be returned to the collection point prior to midday on the day of departure, unless otherwise agreed.
23. PROPERTY KEYS. You are responsible for the safe keeping of your keys once you have collected these. There will be a charge of £120 including VAT to enable us to replace the locks and additional keys needed if keys are lost. An additional call out fee may be applied if keys are lost out of normal office hours.
24. EXCESSIVE USE CHARGES. We provide complimentary gas, electric, Wi-Fi etc, we reserve the right to charge for any excessive use of these facilities during your stay and in which case an invoice will be sent to you on receipt of an invoice being supplied to us by the relevant supplier of the service, in some cases this could take up to 3 months after your departure date.
25. CARE OF COTTAGES. Our cottages are lovingly cared for and we ask that you treat the cottage with respect and leave it clean and tidy. Please report any damage/breakage’s to us on or before departure in order for us to fix/replace these prior to the next guests coming in. Damage/breakage’s caused through neglect may be charged for, in this case we will contact you within 72 hours of departure. Some properties have a breakage deposit payable, this is to be paid with the holiday balance and will be returned within 7 days of your departure subject to no damages.
26. COMPLAINTS. You must report any concern immediately to us, whereupon, if possible, the matter will be resolved straight away. Within reason we will resolve your complaint to your satisfaction. Reporting complaints after your holiday is too late for us to rectify and properly investigate.
27. ALTERNATIVE ACCOMMODATION. In the unlikely event that we are unable to arrange the holiday accommodation requested, we will endeavour to offer alternative accommodation of a similar type as that originally requested. If the alternative accommodation is not acceptable to the holidaymaker, Helm Mount Barns will refund in full all monies paid.
28. CANCELLATION. Cancellation of your holiday will only be accepted if given in writing by the lead name on your holiday confirmation. If you cancel your holiday prior to 8 weeks before commencement the full deposit will be non refundable, within 8 weeks, cancellation costs are 100% of the holiday cost. We recommend you take out a suitable insurance to cover your holiday. Please note: cancellation charges will be from the date we receive your written notice, we suggest you follow up your letter with a telephone call to us on 07989 548055 to prevent additional charges being incurred.
29. UNFORSEEN CIRCUMSTANCES BEYOND OUR CONTROL. Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we or the owners cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
30. PROPERTY AVAILABILITY. We employ agents to book our vacant properties. Booking is on a first come first served basis . Any bookings made which we can not honour for this reason will be offered alternative accommodation or a full refund of all monies paid.
31. TERMINATION. Helm Mount Barns reserve the right to forthwith terminate any letting in the event that the hirer or any of the hirer’s party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties, or are in breach of our Terms and Conditions or have more people staying in the property than listed in the booking. In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.
Helm Mount Barns, Barrows Green, Kendal, LA8 0AA.
07989 548055